CEO Alex Payne accepted the award on behalf of eDesk at this year’s Deloitte Ireland Technology Fast 50 Awards 2021. I am delighted to share that ‘eDesk Smart Inbox’ has been announced as the winner of Deloitte Ireland’s Fast 50 ‘Innovative New Technology Award’ in association with Google. This Deloitte award honours eDesk for our …
eDesk Newsdesk is a weekly series where we share a round-up of eCommerce news, trends, expert perspectives, and the odd chuckle or two along the way. Week 24: December 3rd (2021) Cyber weekend has now come and gone, and some winners and losers have emerged. Some eCommerce brands scaled back their Black Friday efforts this …
The supply chain crisis is a topic that’s been impossible to avoid for eCommerce sellers. It’s been front and centre in the media, both in the UK and across Europe, as supply bottlenecks affect consumers’ access to the goods they want, when they want them. Known as the ‘just in time’ supply chain, the various …
Ask any eCommerce seller about the main issues weighing on their mind (and their balance sheet) and undoubtedly supply chain will come up as a topic of conversation. In the past year, we’ve seen the unfolding of many supply chain issues, from the unavailability of certain items to increased shipping costs and delayed shipping times. …
If your company is ready to ramp up its customer service efficiency and productivity, there can be no better way of doing so than by implementing helpdesk software. Helpdesk software helps teams work more effectively, processes flow better and gives your customers the confidence that your business has their best interests at the forefront of …
Increasing customer loyalty is one of the most important factors in running a successful business. This is because research shows that typically, 80% of a business’s profits come from just 20% of its customers. On top of this, it’s also been proven that it is much more cost-effective to sell to existing customers than to …
A guest post about keyword optimization from our friends at, ZonGuru who make selling on Amazon easier with their powerful data insights and automation toolkit. Amazon keyword optimization is crucial to listing success on Amazon. An optimized product detail page receives more visibility and attention in search, driving higher clicks and sales than a poorly …
Customers demand instant answers to their questions and the most effective way to deliver this is with live chat. See how chat can transform your customer service and boost your sales!
Today’s consumers have high expectations when it comes to the brands they interact with delivering a positive customer experience. And many leading brands are responding to this expectation by taking their proposition directly to consumers. Lets take a closer look. The retail world is being shaken up as distribution models are changing to bypass distributors …
The 2020 holiday season is a huge opportunity for sellers, but if you’re not prepared it will turn into a nightmare! Watch out for these seven things to avoid!
A guest post from our friends at Profit Whales, who help brands use marketing budgets and increase conversion rates efficiently. Amazon sellers know firsthand how difficult it is to track and measure the impact that external advertising channels have on sales. What kind of content and which channel helps bring the most audience to your …
Customer Relationship Management (CRM) software has been a game-changer for many businesses looking to grow their business, provide excellent customer service and expertly manage their customer relationships. There are many CRM software tools available on the market today. While they all have different features that make them unique, and specific types are tailored to specific …
A guest post from our friends at EasyPost, whose Shipping API solves complex logistics problems for online merchants. Customer service is at the forefront of many businesses’ plans of attack and for good reason. Curating an enjoyable experience for your customers can be the difference between a one-time purchase and a loyal, repeat customer. Think …